Privacy and Cookies

Cookies policy

This policy explains how we uses cookies and similar technologies on suttonsandrobertsons.com, what they do, and how you can control them.

Who we are

This website is operated by Hopkins & Jones Limited, trading as Suttons & Robertsons. We are registered in England under company number 00433606, with our registered office at 127 Victoria Street, London SW1E 6RD. For any questions about this policy or how we handle your data, please contact us.

This policy should be read alongside our Privacy policy.

What cookies and similar technologies are

A cookie is a small text file that a website places on your device. It allows the site to recognise your device on return visits and to remember information about how you use the site.

This policy also covers technologies that work in a similar way but are not strictly cookies, including local storage, session storage and tracking pixels. Where we refer to "cookies" below, we mean all of these.

Your choices

When you first visit our website, you are shown a consent banner where you can accept all cookies, reject all non-essential cookies, or choose which categories to allow. Rejecting non-essential cookies will not affect your ability to use the site.

You can change or withdraw your consent at any time using the Manage your cookie preferences link in the footer of every page. Withdrawing consent is as straightforward as giving it.

Categories of cookies we use

Strictly necessary. Required for the website to function and to remember your cookie choices. These do not require your consent and cannot be switched off.

Analytics. Help us understand how visitors find and use our website, including which pages are viewed, how people move through the site and where they encounter difficulty. We use this information to improve the site.

Marketing. Used to measure the performance of our advertising and make the advertising you see more relevant. These cookies allow us to understand which campaigns lead to enquiries and are set by advertising and attribution providers on our behalf.

We do not currently use personalisation cookies.

Strictly necessary cookies

Cookie	Provider	Purpose	Duration
fs-consent	Consent Pro (Finsweet)	Stores your cookie preferences so we do not ask again on every page.	1 year
_cfuvid	Cloudflare	Distinguishes between visitors sharing the same network address, so that security and rate limiting work correctly.	Session

Analytics cookies

Cookie	Provider	Purpose	Duration
_ga	Google Analytics	Distinguishes individual visitors so we can measure how many people use the site.	13 months
_ga_64FCGZF9CR	Google Analytics	Maintains session state for our specific Analytics property.	13 months

Marketing cookies

Cookie	Provider	Purpose	Duration
_gcl_au	Google Ads	Measures which advertisements lead to enquiries on our website.	90 days
_gcl_aw	Google Ads	Set only if you reach our site by clicking a Google advertisement. Records the click so the resulting enquiry can be attributed to it.	90 days
_gcl_ls	Google Ads	Local storage. Stores advertising click information for the same purpose.	Until you clear your browser
GCL_AW_P	Google (DoubleClick)	Set on doubleclick.net. Records an advertisement click so the resulting enquiry can be attributed to it.	90 days
IDE	Google (DoubleClick)	Set on doubleclick.net. Measures advertising performance and helps prevent fraudulent activity.	13 months
DSID	Google (DoubleClick)	Set on doubleclick.net. Identifies a signed-in user across devices so advertising can be measured and personalised.	2 weeks
test_cookie	Google (DoubleClick)	Set on doubleclick.net. Checks whether your browser accepts cookies.	15 minutes
_fbp	Meta	Identifies your browser so we can measure which advertisements lead to enquiries.	90 days
_fbc	Meta	Set only if you reach our site by clicking a Meta advertisement. Records the click so the resulting enquiry can be attributed to it.	90 days
fr	Meta	Set on facebook.com. Used to deliver and measure advertising on Meta's platforms.	90 days
sr_attribution	Suttons & Robertsons	Records the first page you landed on and how you reached it, so we can understand which marketing activity leads to enquiries.	30 days
__rasesh	Ruler Analytics	Identifies your browsing session so enquiries can be linked back to the marketing activity that brought you to the site.	13 months
__rafm, __racnt, __racplx0–4, __rasel0–4, __ratel0–4	Ruler Analytics	Support call tracking. These store which telephone number is displayed to you and where on the page it appears, so that calls can be attributed to the marketing activity that prompted them.	Session
_clck	Microsoft Clarity	Links a visitor's activity across pages so we can see how the site is used.	1 year
_clsk	Microsoft Clarity	Groups a visitor's page views into a single browsing session.	1 day
_cltk	Microsoft Clarity	Session storage. Holds a temporary identifier for the current visit.	Session
MUID	Microsoft	Identifies unique browsers visiting Microsoft sites. Used by Clarity and shared with Microsoft Advertising.	1 year
SM	Microsoft	Synchronises the MUID identifier across Microsoft domains.	Session
ANONCHK	Microsoft	Confirms whether the MUID identifier is being used for analytics rather than advertising.	10 minutes
TP.uuid	Trustpilot	Set on trustpilot.com by the review widget. Identifies your browser to Trustpilot.	1 year

Third party content on our site

Some cookies on our website are set by third parties rather than by us. Some pages also include content served by third parties, which sends your IP address and basic browser information to that provider when it loads.

Google. We use Google Analytics to understand how our website is used, and Google Ads to measure the performance of our advertising. Google sets cookies to identify browsers and to link advertisements to enquiries. See Google's privacy policy and how Google uses information from sites that use its services.

‍Trustpilot. We display a Trustpilot review widget, which loads from Trustpilot's servers. See Trustpilot's privacy policy.

Meta. We use the Meta pixel to measure the performance of our advertising on Facebook and Instagram, and to show advertisements to people who have visited our website. Meta sets cookies to identify browsers and to link advertisements to enquiries. See Meta's privacy policy.

Microsoft. We use Microsoft Clarity to see how visitors interact with our pages, including recordings of mouse movement, clicks and scrolling. Microsoft sets an identifier that is shared across Microsoft services and may be used for its own advertising purposes. See Microsoft's privacy statement.

Ruler Analytics. We use Ruler Analytics to understand which marketing activity leads to enquiries. This includes call tracking, which means the telephone number displayed on our website may vary so that calls can be attributed to the marketing activity that prompted them. See Ruler Analytics' privacy policy.

Cloudflare. We use Cloudflare to keep our website secure and available. Cloudflare sets a cookie to distinguish between visitors sharing the same network address. See Cloudflare's privacy policy.

We do not control cookies set by these providers. Please refer to each provider's own cookie or privacy policy for details of how they use the information they collect.

Controlling cookies through your browser

Our consent banner is the simplest way to manage cookies on this website. You can also control cookies through your browser settings, which allow you to block or delete cookies across all websites you visit.

Blocking all cookies, including strictly necessary ones, may prevent parts of this website from working correctly. Guidance is available in your browser's help pages.

Changes to this policy

We review this policy periodically and whenever we add or remove a tracking technology. Any changes will be published on this page with an updated date.

This policy was last updated in September 2026.

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