Frequently asked questions

You can arrange a valuation by submitting our get a quote form online, or by contacting our team.

Simply submit our get a quote form online, or get in touch with our team for help starting your enquiry.

To find out which of our services is right for you, see our service finder tool to help guide you to the most suitable option for you.

We offer a courier service for you to send your items to us. For more information, visit our courier service page. You can also use our fulfilment options tool to discover the most suitable way to transact with us based on your location and requirements.

Yes, you can get a quote for multiple items at the same time. Simply complete our get a quote form for each of your assets or get in touch with our team.

Whether visiting us in store or using our online service, you will need your item, a valid form of ID, and proof of address. Any original boxes, certificates, or other paperwork can also help support the valuation process. If using our online service, simply include the item and any accompanying documents in your courier service parcel, while your ID and proof of address can be submitted digitally.

Your item is securely stored in our insured, high-security vaults and carefully handled at all times while in our possession.

Our minimum values are £500 for loans, £250 for direct sales, £3,000 for consignment sales, and £50,000 for sale advance loans.

Our team will be in touch within 24 hours (except Sundays and Bank Holidays when we are closed). Response times may vary depending on the nature of your enquiry and the information provided.

If you would like to provide further information about your enquiry, please email services@suttonsandrobertsons.com with your lead reference number if you have one. The best way to do this is reply to your confirmation email.

Yes, all enquiries are handled in strict confidence and treated with complete discretion.

You will receive a confirmation once your enquiry has been submitted, and our team will then review and respond within the stated timeframes.

Once we receive your enquiry, a member of our team will review the information provided, prepare an offer, and contact you with the next steps.

Contact the branch where you arranged your loan, or if you’re unsure, please contact us centrally. Visit our contact us page to find the relevant contact details for the right team to support you.

Repayments can be made by bank transfer, remotely, or in person at the branch by debit card. Get in touch with the branch where you arranged your loan for more details.

If you lose your loan receipt, you will still be able to redeem your assets. Please get in touch with the branch where you arranged your loan for more details.

Get in touch with the branch where you arranged your loan for more details and to arrange a collection time after repayment has been complete. You can also walk into our store to collect your item, but you may have a short wait until someone to be available to help you.

Get in touch with the branch where you arranged your loan for more details.

We buy and offer pawn loans against a variety of luxury assets, including jewellery, watches, gold, and handbags. We also sell pre-owned luxury jewellery, watches, and handbags.

We have three showrooms in London as well as offices nationwide. Visit our find us page to find your nearest location.

Our stores and our online customer service are are open Monday to Friday from 9am-5pm and Saturday 10am-4pm.

Yes, we are regulated by the Financial Conduct Authority (FCA) for our pawn loan services.

We are one of the UK’s leading pawnbrokers, offering discreet, secure services for loans, valuations, and sales of luxury assets both online and in-store.