We take great pride in our friendly approach to financial services and meeting the needs of our customers. In order to ensure that we continually meet the highest levels of service, we are comiited to listening to your feedback and resolving any issues you may have.
If you are not satisfied with our service, we would like you to tell us about your concerns. You can contact in any of the following ways:
Telephone our customer relations team
0800 280 2548
Lines are open Monday to Friday between 9.00am-5.00pm
The Customer Relations Unit
TM Sutton Limited
Castle Marina Road
What happens next?
What if you remain dissatisfied?
If you are still dissatisfied after receiving our "Final Response" letter and your complaint is about the provision of consumer credit or a Western Union money transfer; you can ask the Financial Ombudsman service for an independent review, which is free of charge. You must refer your complaint to the Financial Ombudsman Service within six months of the date of receiving our Final Response. Their contact details are:
If you completed your transaction via our website, you can also request a review from the European Online Dispute Resolution platform:: www.ec.europa.eu/consumers/odr/